Refund policy

SimpleChef Pro is sold by Paddle. Paddle is the seller (Merchant of Record), so Paddle handles the payment, the invoice and the refund.

Withdrawal within 14 days

If you are a consumer in the EU, the EEA, Switzerland or the UK, you can withdraw within 14 days of your first payment without giving a reason, and under Paddle's refund policy you get the full amount back.

The right of withdrawal applies to the first payment, not to later yearly renewals. Exception: if you bought in the UK, you get a new 14-day withdrawal period from each yearly renewal date.

How to request it

To withdraw, open the Paddle customer portal through the "Manage subscription" or "Manage transaction" link in your payment confirmation e-mail, or at Paddle.net, and choose the withdrawal option ("Request withdrawal"). For any other refund request, use the support link in your receipt or "Request refund" at Paddle.net. You can also ask for help at support@buildsnap.dev.

If you withdraw, Paddle refunds you within 14 days of receiving your request, to the original payment method where possible. After a refund, the Pro features end; your account and the Free plan stay.

Cancellation

You can cancel your subscription at any time before the next yearly renewal. The cancellation takes effect at the end of the year you have paid for: you keep Pro until then and no further payment is taken.

Your rights

This policy does not limit your mandatory consumer rights. If the service is faulty or does not work as described, both Paddle and we will help to resolve it.